Princess Polly Return Policy ❤️ Stepwise Guide [2024]

Do you know about the Princess Polly Return Policy? If you are unsatisfied with the product you purchase from Princess Polly stores, you can return them. You can send your product back to the online store as per the return policy of Princes Polly.

If you don’t know how this process works, you must read this article till the end to explain to you all about the returning process to Princess Polly.

Princess Polly is an online clothing store in the Gold Coast of Australia. It started its operation in 2010. Princess Polly Sales items related to women’s wear, such as tops, rompers, bottoms, swimwear, shoes, and dresses. It is also popular among customers for providing accessories such as sunglasses, jewelry, bags, watches, and other beauty products.

princess polly

I will explain the Princess Polly Return Policy, requirements, customer help, and other details. Just keep reading this article for more information. To know more about the store and shopping, you can visit the website.

Princess Polly Return Policy Details

Accepted Return Period 30 days
Method of returning Online or via Email
Refund Period 7 days for only defective items
Method of exchange NA
Method of refund Original method of payment

About Princess Polly Return Policy

Princess Polly has a wide range of products for customers. Women like shopping with the company store online. They can choose different sizes, see the product and its description, and order at their convenience. If you do not find the size appropriate for the issues related to quality, you can consider returning the product. It is a simple and effective process.

Princess Polly Returns works only if you return the product in 30 days. They will keep the returned items at the shopping center and process them within three days for safety reasons.

The return will take seven business days to handle, but it can also be over within 6 days. It will have to depend on your bank clearance time, and you can quickly get the refund of your deposit within the given time.

Helpful information for Princess Polly Return Policy

  • Happy Returns stores allow you to return the product safely. It will help you get the labels to print and ship the items.
  • You have only 30 days to return your gift card, request a refund, sales, and exchange.
  • The items which are unworn and unwashed will get an “OK” tag on them.
  • Swimming wear items must be hygienic when returned.
  • Cosmetic items, jewelry, underwear, beauty accessories, and similar fall under the category of “non-returnable” even if they are hygienic. You can include makeup items such as brushes, sponges, and hair tools.
  • It will take at least 6 days to process the refunds and store credits in case you use the printable return labels.
  • The company will handle your exchanges once the food item is safely shipped.
  • You can tell the company if your product is broken by emailing them at [email protected]. The company will prioritize your request.
  • It will take at least 24 hours for PrincessPolly Returns-related refunds, shop credits, and exchanges to get processed at Happy Returns.
  • In Return, the original postage will not be refundable. Instead, it will be marked as non-refundable.
  • Design of Princess Polly will not take any liability for things you bought from other stores or returned unintentionally. Any non-Princess Polly items are not liable for delivery.

How Can I Return Princess Polly Products?

Princess Polly sells clothes and other accessories all over the world. So they must follow specific methods to allow customers to retain their products. Usually, it provides the return process to USA clients more precisely than any other country.

The return process and exchange process sometimes fall under the same category. To make it better for you to understand, you must know about the requirements for return.

Princess Polly Returns Requirement

  • The product must be in its original condition and not tampered with.
  • The tags on the product must be available and not changed or otherwise removed.
  • If the product has a “FINAL SALE” mark, you can return it.
  • Because of maintaining hygienic conditions, the company will not accept the return of the following items,
    • Earrings
    • Intimates
    • Hair accessories
    • Stockings
    • Cosmetic items
    • Personal massager
    • Undercover style helpers
    • Beauty products
    • Self Tanners
  • If you have footwear items, return them in their original condition with the shoe box and without postal labels.

How to Submit a Return or Exchange?

Usually, submitting your return or exchange does not take much time as it is a sweet process that will require only a zip code and Order number.

You can check your email for order confirmation if you don’t know how to find your order number. It is also available on your order card on your parcel.

If you are from the United States of America, then you must consider following these instructions,

  • First, you must use the region from the available list on the return page. It will show you the USA region by default if you are in America.

select region and click on start return

  • Click on the “Start Return” Button.
  • Open the official USA Store Returns page on your screen.

submit princess polly returns request

  • On this page, you have to enter your Order Number.
  • After adding that, please go ahead and enter your zip code and phone number on your email address.
  • Now press the button “Start a Return.”
  • It will start the return process.
  • You must ensure that the original label is either completely covered or removed. It will ensure that your item reaches the company faster without delays.
  • After that, you will get all the details and your screen.
  • After you submit your payment, you will get a postage label.
  • Now print it and apply it to your package.
  • After that, you must drop your package at any nearby Happy Returns place or office.
  • Your item will be ready to get returned.

Note: If you are an International customer, the company will accept the order, but you must pay for the return shipping cost.

Princess Polly Returns Shipping Address for USA

Please use the following address if you want to return any product to the USA address for Princess Polly Returns.

Princess Polly Returns,
5026, Chino Hills Pkwy,
Chino, CA-91710

How Long Does Princess Polly Take To Ship and Get Money Back?

After you have shipped your product for return, it usually takes 4 to 6 days for your products to reach the place. After it reaches the site, it will take 7 business days for the return to get processed. The process is identical to Shop Pay Refunds and AfterPay, so about the same time.

Note: If you are trying to return more than 10 items all at once, you should submit separate smaller returns for your items to receive shipping labels.

How Does Shop Pay Refund Work?

The process of Shop Pay Refund will work with the following instructions,

  • First, your final payment installment gets canceled completely.
  • Your first payment gets processed.
  • There are unlimited Returns.
  • You can print the sticker, but it will deduct the amount for the shipping cost of your return.

How Does the Afterpay Refund Work?

In Afterpay Refunds, you will need to consider the following steps,

  • You need to pay through the AfterPay option even when you are returning your products,
  • You can still pay you are Afterpay Installment.
  • Here, you can also start your last installment and go backward.
  • Using this service, you can decide to send as many items as you like.
  • If you print the shipping label in this process, the postage will be deductible from the refund.

What Time Does It Take To Get My Refund?

Refund will depend on two major factors,

  • It will take three days for the team to process the returned item.
  • The refund process time depends on your bank.

Is it Possible to Return Items from Online Purchase to Store?

Princess Polly only allows you to return the product as it operates online. So if you purchase an item online, you can only return it similarly.

How can I exchange my items?

You must rely on your store credit if you want to exchange your items. The exchange at Princess Polly is only possible this week.

The company offers two exchange options: Instant Exchange and Standard Exchange. Please read about them below.

  • Standard Exchange: In this method, the carrier will scan your return; only then your exchange order will go through the exchange process.
  • Instant Exchange: In the Instant Exchange process, your cycle starts if you submit your exchange. It will take a credit card $1.00; if the process takes more than 14 days and the item isn’t returned, you have to pay the entire amount using your credit card.

During the exchange process, you will get an email that has your new order number. The system follows a complete and efficient processing time; therefore, it is difficult for the company to cancel exchange orders.

If you request an exchange, and the company doesn’t have the same item in stock at the moment, then without a doubt, you will get a refund.

The company will consider exchanges for the discounted amount for each item you pay. The company cannot get your new discount code for exchanges for different times you make requests.

Princess Polly can issue the store credit with the help of your gift card, which is helpful to make your future purchases easier.

Which are the I can’t return in Princess Polly Return Policy?

Princess Polly’s Return Policy considers certain items as non-returnable for specific reasons. I will stand these items below,

  • Beauty tools (brushes, makeup items, etc.)
  • Earrings
  • Cosmetics
  • Underwear

These items fall under the non-hygiene category and therefore do not fit for returns.

What do people review for Princess Polly?

People have different opinions about the brand. It is an international brand that offers a wide range of selections for women, and therefore depending on the location factor, there are different reviews.

If you want to read the reviews on the official website, you can click this link- Read Reviews

Princess Polly Customer Support

If you have any questions related to the exchanges or Returns, or you want to ask the company about any specific product, you can use the contact details I have listed below. Sometimes customers face problems with returns and cannot find the solution to their problems. They can use the following contact details to reach out to the customer service team in such situations.

  • Official Company Website:
  • Phone Contact Number: +1-323-543-7376
    • Call between Monday to Friday from 9:00 a.m. to 3:00 p.m. PST)
  • Email Support: [email protected]
    • Contact this email if you find the product faulty or damaged.
  • USA Store Contact Details: Click here
  • Australia Store Contact Details: Click here


I hope you have understood how exactly Princess Polly Return Policy works. You must follow specific guidelines to ensure your product safely reaches the location. The International Standard for Returns is slightly different from domestic USA return standards. I am sure you do not have any doubts, but if you do, comment on them to me.


How Long Does Princess Polly Take To Ship?

The shipping process takes the standard time of 4 – 6 days. If it is an international package, it might take a little more time. There are various shipping methods available that you can choose for a faster shipping experience.

Does Princess Polly Have Free Returns?

Unfortunately, Princess Polly does not have any free shipping options available. The company will deduct $6.95 from your refund for using the returns shipping label of the company. Even if you use Afterpay, you still have to pay $6.95 upfront; therefore, there is no option for Princess Polly Free Returns.

How To Return Princess Polly?

The process is straightforward. First, you must follow the standard process of checking whether the product is under the category to return. Then you need to go to your nearest Happy Returns store and print the label for shipment. The company requests that you return your item within 30 days of getting the delivery. Then the company can quickly process your refund, exchange, or gift card. The items must be in their original condition, such as unwashed, unworn, and with all the company tags attached to the box.

Is Princesspolly Return Policy fair?

Yes, the policy from the company is fair to both the company and the customer. It allows the customer to return the product in 30 days. It also has offered some great guidelines so that the customer does not have to struggle to return the products. The process is simple and easily understandable.

Which hashtag should I use for submitting a Princesspolly Returns request for Australia?

If returning a product from Australia, you need to write #AU.

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