TellRoadChef is the official website where you can take the RoadChef Survey and win £300 rewards. If you have recently visited any RoadChef Motorway store, you can also qualify for this survey initiative. In this comprehensive article, I will try to explain all the important points of the RoadChef Customer Satisfaction Survey, including the purpose, requirements, rules, steps, and how to troubleshoot if you face any problems.
RoadChef is the UK’s third-largest motorway service that operates in 21 areas across the country and attracts thousands of customers daily. Every customer has different experiences, so the company cannot know their individual satisfaction levels. Because of this reason, RoadChef has initiated a RoadChef Guest Feedback Survey program which asks a few questions to the customers about their recent visit.
The customers need to answer the survey questions as honestly as possible on the Tellroadchef.com website. Before answering the questions, you need to know about the rules of the survey to check your eligibility. Don’t worry, as I have included all these details in this article that will help you.
About RoadChef
RoadChef is a motorway service company from the UK, which came into existence in 1973 due to a joint venture between Lindley Catering Investments and Galleon World Travel. The company opened at Killington Lake Services station but expanded to 21 sites by 1998. During the expansion, the company also took over two companies; Take A Break and Blue Boar Group. Slowly the company started providing many additional services to the customers.
Today, the British roadside service area operator operates more than 30 stores in the United Kingdom. All the stations provide services like charging for electric vehicles. Food and drink, parking facility, fuel, and fuel many other services. RoadChef provides different types of facilities for drivers to relax and rejuvenate during the trip.
Since there are so many customers with the motorway service areas of the company, Since so many customers with the motorway service areas of the company, it becomes difficult for the company to track all the customers and their satisfaction levels.
Purpose of RoadChef Customer Satisfaction Survey
RoadChef attracts many customers to its service areas to experience a wide range of services. Every customer feels a different type of satisfaction at the company outlets; therefore, it is impossible for the company to track individuals. Tellroadchef.com is the best website that helps the company invite customers and provide genuine experiences about the RoadChef services.
By conducting the RoadChef Survey, the company asks the customers about their most recent experience and satisfaction through a series of questions. These questions are mostly about the staff members treating them, the cleanliness of the area, the quality of the services, the waiting period, and many others.
If you participate in the survey, the company will offer you a chance to win exclusive rewards at the end. Tomorrow about these rewards, please read the next point.
RoadChecf Customer Satisfaction Survey Rewards
The customers invest the time and effort to answer the questions of the survey at the TellRoadChef website. Therefore, they think that the company should reward them with something valuable. The company also understands that it is getting valuable information about the services, so it gives the customers below rewards,
- £300 Gift Voucher
The RoadChef company offers the customers a gift voucher worth £300 if they get lucky. However, the reward amount can change if the company decides to provide different types of rewards. But if you want to check your current survey reward, you can check your purchase receipt. It will have a survey’s invitation and reward amount printed on it.
Now, you are clear about the survey’s reward and purpose. So, let us learn about which requirements you should meet before taking the survey.
TellRoadChef Survey Requirements
- You must have visited any RoadChef service area.
- You can participate in the survey only if you have a valid receipt.
- Before participating in the survey, you must know about the official survey website Tellroadchef.com.
- You can choose any device you want for accessing the survey website.
- Ensure you use the latest version of the browser to provide a better experience.
- If you have a high-speed internet connection, taking the survey without interruption will be a bonus.
The requirements I mentioned at this point are very basic, and you will need to fulfill them to open the URL of the survey website.
@RoadChef I've had no response to the 'tellroadchef' survey so please don't suggest that
— Debbie Shannahan (@debbieshannahan) January 4, 2017
You are clear about the requirements of taking the survey and the latest understanding about the rules of participating in the survey.
Survey Rules
Before participating in the RoadChef Guest Feedback Survey, you must be familiar with the survey rules. These rules are criteria to measure the customers’ eligibility for taking the survey. Remember, rules are compulsory for every participant to follow, so please read them carefully.
- Roadchef Experience Survey is for participants who meet the legal age of 18 years.
- If you live in the United Kingdom and have legal citizenship, you can easily participate in the survey at the TellRoadChef site.
- To take the survey, you need to have a valid receipt. However, the company may only allow you to take the survey with a receipt.
- Only one customer having one receipt can take the survey during one survey period. The survey period can be a week, 2 weeks, a month, or 3 months. It would depend on the company’s decision.
- RoadChef Survey is not for the employees of the company. Even the closest family of the employee cannot take a survey.
- There is no option for inviting third parties on your behalf to take the survey.
- Roadchef does offer cash rewards in exchange for the £300 Gift Voucher, coupon code, or any other non-cash rewards.
- The main language of the survey will be English, so you need to know how to read, understand and write it.
If you obey all the rules that I mentioned and fulfill them, you can start taking the survey using the following steps,
How to Take RoadChef Survey at Tellroadchef.com
To take the RoadChef Survey, you must meet all the stated requirements and follow all the rules. If everything looks good, you can start following the survey steps I mentioned below to avoid any mistakes,
- Open the Roadchef Customer Survey Website.
- As you open the website on your available device, a welcome message will appear on your screen, just like in the above screenshot.
- Please read the welcome message and click on the next button.
- On the next page, you have to enter your location name.
- As you type the initial letter of the location, it will provide your list to choose from.
- After doing that, please click on the next button available on your screen,
- After you click the next button, it will open a screen where you will have to read the overall experience of the selected location.
- There will be 5 stars to rate, where 1-star is the “lowest” and 5-star is the “highest” rating.
- After that, you have to describe why you selected the star rating. It asks you to provide your honest experience in the description.
- After that, you will have to read about different aspects of your visit. Please do the rating scales such as 1) Very poor, 2) poor, 3) Fair, 4) Good, 5) Excellent, and 6) N/A.
- Out of all the rating scales, N/A means you cannot decide and want to stay different.
- You will have to rate from the services like Ease of Access, Product Choice, First Permissions, Value for Money, Cleanliness, Service from RoadChef Team, Food and Drink Quality, etc.
- After eating all the questions, you have to click on the next button.
- Upon clicking the next button, the survey page will ask you if you visited the store on your electronic vehicle.
- If you choose “Yes” as an answer, you will need to select whether you charge your vehicle. If you select “No,” you will go to the next page.
- You need to enter the date of visiting the RoadChef service outlet. If you have the receipt, you can check it to find out when you visited.
- If you do not have a purchase receipt, you can rely on your memory, but you need to provide an accurate date and other details,
- Next, you need to write the timing of your visit. You can check it printed on your receipt.
- After that, you need to choose one reason for visiting Roadchef. It could be business, pleasure, family, HGV, coach driver, and Touring.
- After providing these details, you need to click on the next button.
- The last survey page will open your screen as you click the next button.
- The page will inform you that the RoadChef company may use your contact details to reach out to you. If you agree, select yes; if you do not, please select no.
- If you like to receive marketing messages in the future, select yes otherwise, click the no option.
- After providing these two answers, you can click on the submit button.
- If there are any on-screen instructions, please follow them accordingly.
Remember to follow the RoadChef Guest Feedback Survey steps in their given orders to avoid any mistakes or errors. If you’re facing some problems with the time of taking the survey questions, please refer to the company’s contact details, which I have provided below.
Contact Details
If you cannot open the Tellroadchef.com website to take the survey or are facing any other technical problem, you need to contact the customer support team. The team includes a group of experienced people who will listen to the problems and answer your questions. They will try to resolve your problems and provide proper guidance and solutions.
- RoadChef Survey Website: Tellroadchef.com
- Official RoadChef Website: www.roadchef.com
- Contact Number: +44 1543272540
- Contact Email: [email protected]
You can resolve your problems by following the contact details I provided. If you have any further doubts, I have listed FAQs to help you.
Conclusion
After reading the article, I hope you have learned so much about taking the RoadChef Survey at the Tellroadchef.com link. Since it is an online survey, you only need a mobile, laptop, or similar device and a good internet connection. Answering the questions will take less than 5 minutes, but it would give you a chance to get a £300 Gift Voucher.
If you want me to include any other point in the topic or want to ask specific questions, you can let me know using the comment box.
FAQs
No, the company does not give the £300 reward to every customer, but if they like your answer and you get lucky, you can win.
If you want to avoid answering a series of questions on the Tellroadchef.com URL, you can visit the https://www.roadchef.com/contact-us page. On this page, you have to select your location, enter your full name, telephone number, and email address, and in the common section, you can write your feedback. Remember, providing this feedback will not guarantee any rewards.
You can use the [email protected] email to draft your inquiry and send it over to the company for review.
No, the company conducts the customer survey on the same website. If you have any problems opening the website or taking the survey, please use the contact details to resolve your issues.
You can use the [email protected] emulators to complain about the company’s services. The company will either reply to you on the same email or try to contact you if you provide it with your phone number.
Yes, the customer survey program by RoadChef is optional for all customers. If you answer the questions and win rewards, you can only participate.
I am Marry Soni. Since 2015, I’ve been a blogger, and I adore writing. I greatly enjoy writing about survey and login guide. I maintain numerous blogs, including https://takesurvery.com/. [email protected] is how you may get in touch with me.
